Sport Spindle Recall
Date: November 20, 2017
Internal Recall Number: 171101
Recall Summary
Name of Product: Spindle Part Number 2SP033 used on Sport 4+2.
Hazard: Crash hazard. The suspect spindle could possibly cause the tie rod connection to break off from the spindle resulting in loss of steering control on the vehicle.
Remedy: Repair. Consumers should stop using their vehicle immediately. Call your authorized STAR EV Dealer for related repairs at no cost. If you have questions or concerns that your authorized STAR EV Dealer is unable to resolve, please contact STAR EV.
Consumer Contact: Call STAR EV toll-free at (888) 878-9988 or (864) 297-8833 between 8 AM and 5 PM EST, Monday through Friday.
Description: The suspect spindle (2SP033) could possibly cause the tie rod connection to break off from the spindle resulting in loss of steering control of the vehicle. The vehicles with the suspect spindle were delivered for sale to dealers between May 18, 2017 and November 10, 2017 and have serial numbers ranging from XX1734842HS1837 and XX18D4842HS3638. The XX in the serial number above could be designator codes CO, DO or MU. The STAR EV logo is placed on center front body of the vehicles.
Incidents/Injuries: None reported.
Sold at: Authorized STAR EV Dealers Nationwide.
Manufactured/Assembled: United States.
Recall FAQ
What’s a recall and why is it necessary? A recall is issued when a manufacturer, CPSC and/or NHTSA determines that a vehicle, equipment, car seat, or tire creates an unreasonable safety risk or fails to meet minimum safety standards. Manufacturers are required to fix the problem by repairing it, replacing it, offering a refund, or in rare cases repurchasing the vehicle. The United States Code for Motor Vehicle Safety (Title 49, Chapter 301) defines motor vehicle safety as “the performance of a motor vehicle or motor vehicle equipment in a way that protects the public against unreasonable risk of accidents occurring because of the design, construction, or performance of a motor vehicle, and against unreasonable risk of death or injury in an accident, and includes nonoperational safety of a motor vehicle.” A defect includes “any defect in performance, construction, a component, or material of a motor vehicle or motor vehicle equipment.” Generally, a safety defect is defined as a problem that exists in a motor vehicle or item of motor vehicle equipment that:
- poses a risk to motor vehicle safety, and
- may exist in a group of vehicles of the same design or manufacture, or items of equipment of the same type and manufacture.
What does this mean to me? When your vehicle, equipment, car seat, or tire is subject to a recall, a safety defect has been identified that affects you. NHTSA monitors each safety recall to make sure owners receive safe, free, and effective remedies from manufacturers according to the Safety Act and Federal regulations. If there is a safety recall, your manufacturer will fix the problem free of charge.
How will I know if there’s a recall? If you have registered your vehicle, your manufacturer will notify you if there’s a safety recall by sending you a letter in the mail. Please do your part and make sure your vehicle registration is up-to-date, including your current mailing address.
What do I do if my car is recalled? When you receive a notification, follow any interim safety guidance provided by the manufacturer and contact your local dealership. Whether you receive a recall notification or are subject to a safety improvement campaign, it is very important that you visit your dealer to have the vehicle serviced. The dealer will fix the recalled part or portion of your car for free. If a dealer refuses to repair your vehicle in accordance with the recall letter, you should notify the manufacturer immediately. You can also file a complaint with NHTSA at www.safercar.gov and provide as many details as possible, including the name of the dealership and any personnel involved.
